Shipping Policy

Estimated Delivery Time: Estimated Delivery Time 3 To 7 Day's and Delivery times are influenced by product availability, geographic location, the product in inventory, your shipping destination, and the courier partner's time-to-deliver in your location. All products show an estimated date of delivery, which is a calculation and not a guaranteed date of delivery.

Shipping Cost: Shipping costs depend on your chosen payment method. For prepaid orders, shipping is typically free for most products on touchlcdhouse.com, unless otherwise specified in the product description. However, if you select Cash on Delivery (COD), you'll need to cover the shipping charges. Please consult your order summary to ascertain the exact delivery fees for each product, based on your preferred payment method.

Delivery Process: Our courier partners typically attempt delivery between 9:00 and 18:00. If you are unable to be present during these hours, please arrange for someone else to accept the parcel on your behalf. The courier company usually makes 2-3 delivery attempts. If you are not available at your delivery address, the shipment may be sent back to us, In such cases, a nominal fee may be charged for re-shipping the shipment to your same or new address with the available shipping companies.

Order Notifications: Once your order is shipped, you'll promptly receive a tracking ID via email or WhatsApp. Conveniently track your orders using the registered mobile number from the "Track Order" section on our website.

Packaging: We adhere to the highest standards of packaging norms and deliver all our products in highly standardized carton boxes to ensure there are no damages while handling your items.

Missing Package: If your tracking information shows that your package was delivered but you cannot find it, please take the following steps:

• Check if someone else accepted the delivery.
• Wait for a few minutes and check at your doorstep or office reception for the arrival of our delivery associates.
• Wait until the end of the day, as packages may show as delivered while still in transit.
• If you are still unable to locate your item, contact our Customer Service within 24 hours of your package being marked as delivered.

Damage Product : In the event that you receive a damaged product, please follow these steps:

• If you notice any damage to the packaging upon delivery, do not accept the delivery. Instead, kindly refuse to accept the package and inform the delivery personnel of the damage.
• If you have accepted the delivery and later discover that the product is damaged, please take the following steps:
  • Do not discard the packaging materials or the product.
  • Contact our Customer Service team within 24 hours of receiving the damaged product. Provide them with details of the damage and request assistance.
  • If requested by our Customer Service team, make a video of the unboxing process, ensuring that the AWB (Air Waybill) number is clearly visible. This video should clearly demonstrate the condition of the package and the product inside.
  • Share the video with us within 24 hours of receiving the damaged product.